FAQ

Learn more about the artwork, materials and made-to-order process.

Orders & Production

How are your products made?

All products are 100% Canadian made, created using an on-demand process. Each item is printed and produced specifically for your order using premium, eco-friendly materials, ensuring vibrant, long-lasting results while minimizing waste.

How long will my order take?

Orders are typically processed within 7-10 business days, as each piece is made to order. Shipping times vary depending on your location or delays at the manufacturer.

Care Instructions

Are your pillow cases machine washable?

Yes! Life can get...messy, so we wanted our cases to hold up in your washing machine.

Follow the link below to find care instructions for my cotton canvas pillow cases.

Pillow Case Care (EN) Pillow Case Care (FR)

What is the best way to display my print?

You've invested in artwork for your home and now you want to make sure it lasts.

My prints fit several pre-made frames, but for customization, quality and proper protection, I recommend a reputable, local framing gallery.

Follow the link to find care instructions for limited edition art prints.

Art Print Care (EN) Art Print Care (FR)

My pillow case didn't come filled.

Correct - our cases are sold unfilled to keep shipping costs down and actually decrease the chance of damage during transport.

We highly recommend covering a previous loved pillow, filling by repurposing old clothing, scrap fabrics or rags, or polyfil from old or discounted pillows.

Buying a print or pillow case as a gift? Feel free to print and include these care cards to ensure your gifts keep on giving.

Shipping

Do you ship across Canada?

Yes, we ship across Canada AND to the US. Shipping rates are calculated at checkout.

Do you offer local pickup?

If you are local, please contact us to arrange pickup/delivery options.

Sustainability

What makes your products sustainable?

All items are produced on demand, eliminating overstock and reducing waste. Our printing service uses water-conscious systems, and we prioritize durable materials and eco-friendly packaging to create made-to-last products with low environmental impact.

Wholesale

Do you offer wholesale?

Yes, wholesale is available for approved retailers. Please visit our wholesale page or contact us for more information.

Still have a question?

Feel free to reach out at artbykristinroks@gmail.com and we will be happy to help.